Introduction

BluAI, Inc. ("BluAI," "we," "us," or "our") is committed to protecting your privacy and the security of your personal health information. This Privacy Policy explains how BluScan ("the App") collects, uses, stores, and protects your information when you use our medical document scanning service.

Because BluScan handles medical documents and health-related information, we maintain strict privacy practices that meet or exceed industry standards for healthcare data protection.

Please read this Privacy Policy carefully. By using BluScan, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: When you sign in to BluScan using your BluAI account, we access your account credentials, name, and email address to authenticate your identity.
• Scanned Documents: The medical documents you scan using the App, including but not limited to prescriptions, lab reports, medical records, insurance documents, and healthcare provider notes.
• Document Metadata: Information about your scanned documents, including file names you assign, dates of scanning, and any tags or categories you apply.
• Support Communications: Information you provide when contacting our customer support team.

1.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
• Usage Data: How you interact with the App, including features used, scanning frequency, and app performance data.
• Log Data: Error reports, crash logs, and diagnostic information to help us improve the App.
• Location Information: With your permission, approximate location data may be collected to timestamp documents. You can disable this in your device settings.

1.3 Camera and Storage Access

• Camera: BluScan requires camera access solely to capture images of your medical documents. We do not access your camera for any other purpose.
• Photo Library: If you choose to import existing photos, we access only the specific images you select. We do not scan or access other photos in your library.
• Storage: Scanned documents are temporarily stored on your device before being uploaded to BluAI. Documents are encrypted during storage.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Primary Services

• To scan, process, and enhance your medical documents
• To upload your documents securely to your BluAI account
• To sync your documents across your devices
• To provide document organization and search features

2.2 Service Improvement

• To analyze usage patterns and improve App functionality
• To diagnose technical issues and optimize performance
• To develop new features based on user needs

2.3 Communication

• To send important service notifications
• To respond to your support inquiries
• To provide updates about changes to our services or policies

2.4 Security and Compliance

• To verify your identity and prevent unauthorized access
• To detect and prevent fraud or abuse
• To comply with legal obligations

3. How We Protect Your Information

3.1 Encryption

• In Transit: All data transmitted between BluScan and BluAI servers uses TLS 1.3 encryption.
• At Rest: Documents stored on your device and our servers are encrypted using AES-256 encryption.
• End-to-End: Your scanned documents are encrypted before leaving your device and can only be decrypted by authorized BluAI systems.

3.2 Access Controls

• Multi-factor authentication for account access
• Role-based access controls for our personnel
• Regular access audits and monitoring

3.3 Infrastructure Security

• Secure cloud infrastructure with SOC 2 Type II certification
• Regular security assessments and penetration testing
• 24/7 security monitoring and incident response

4. Health Information Privacy

4.1 HIPAA Compliance

BluAI maintains administrative, physical, and technical safeguards designed to protect the privacy and security of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

4.2 Your Health Information Rights

You have the right to:

• Access your scanned medical documents at any time
• Request deletion of your documents
• Export your documents in standard formats
• Know how your health information is used and shared

4.3 Limited Use

We do not:

• Sell your health information to third parties
• Use your medical documents for advertising purposes
• Share your health information without your consent, except as required by law
• Access the content of your documents for any purpose other than providing our services

5. Information Sharing

5.1 We Share Information With:

• BluAI Platform: Your scanned documents are uploaded to and stored within your BluAI account, subject to BluAI's Privacy Policy.
• Service Providers: We work with carefully selected third-party service providers who assist us in operating the App (e.g., cloud hosting, analytics). These providers are contractually obligated to protect your information and may only use it to provide services to us.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.2 We Do Not:

• Sell your personal information or medical documents
• Share your information with advertisers
• Allow third parties to use your data for their own marketing purposes

6. Data Retention

6.1 Document Storage

Your scanned documents are retained in your BluAI account until you choose to delete them. You maintain full control over your documents.

6.2 Account Data

We retain your account information for as long as your BluAI account remains active.

6.3 Temporary Data

• Cached images on your device are automatically deleted after successful upload
• Processing logs are retained for 90 days for troubleshooting purposes
• Analytics data is retained in anonymized form

6.4 After Account Deletion

When you delete your BluAI account, we delete your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

7. Your Privacy Rights

7.1 Access and Portability

You can access your scanned documents at any time through the BluAI platform. You may export your documents in standard formats (PDF, JPEG).

7.2 Correction

You can update your account information through BluAI settings.

7.3 Deletion

You can delete individual documents or request complete account deletion. To delete your account, contact support@BluAI.com.

7.4 Opt-Out

You can opt out of non-essential data collection through App settings. Note that some data collection is necessary for the App to function.

7.5 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of sales (though we do not sell personal information).

7.6 European Users (GDPR)

If you are in the European Economic Area, you have additional rights including data portability, restriction of processing, and the right to lodge a complaint with a supervisory authority.

8. Children's Privacy

BluScan is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@BluAI.com.

For users between 13 and 18, parental or guardian consent may be required depending on your jurisdiction.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy in the App
• Sending you an email notification
• Displaying a prominent notice when you open the App

Your continued use of BluScan after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

BluAI Privacy Team

Support Email: support@bluai.ai
Website: www.bluai.ai
Help Center: www.bluai.ai/products/BluDMS/index.html

Data Protection Officer
Email: info@bluai.ai

For support-related inquiries: support@bluai.ai